Privacy policy

Last Updated: March 29, 2026

At Osyndra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase from our store.

By using our website and services, you agree to the practices described below.

📌 Information We Collect

When you interact with Osyndra, we may collect the following types of information:

🧾 Personal details
Name, billing/shipping address, email address, and phone number.

💳 Payment information
Payment method details and transaction records. (All payments are processed securely through Shopify; we do not store full card details.)

🛒 Order information
Products viewed, added to cart, purchased, returned, or cancelled.

📱 Device & usage data
IP address, browser type, device information, and how you interact with our website.

💬 Communication data
Any messages you send to our support team.

📥 How We Collect Information

We collect information in the following ways:

Directly from you when you place an order or contact us
Automatically when you browse our website (cookies & tracking tools)
Through secure third-party services like Shopify and payment providers
From shipping and fulfillment partners when needed

🎯 How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve our website and shopping experience
Send order updates and important notifications
Prevent fraud and secure transactions
Run marketing campaigns (only where permitted)
Comply with legal obligations

🤝 How We Share Information

We do not sell your personal data. However, we may share information with:

Shopify for store operation and payment processing
Shipping partners to deliver your orders
Payment processors for secure transactions
Marketing tools to improve customer experience
Legal authorities if required by law

🛡 Data Security

We take reasonable steps to protect your personal information. However, no online system is 100% secure, so we cannot guarantee absolute security. We recommend using secure networks when shopping.

⏳ Data Retention

We keep your information only as long as needed to:

Complete your orders
Provide customer support
Meet legal and accounting requirements
Resolve disputes and enforce policies

🌍 Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction of incorrect information
Request deletion of your data
Opt out of marketing messages
Request a copy of your data

To exercise any of these rights, contact us using the details below.

👶 Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from individuals under the legal age in their region.

🔗 Third-Party Services

Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices of those external websites. We recommend reviewing their policies separately.