Privacy policy

Last Updated: September 5, 2026

At Osyndra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

Your name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details
Information you provide when contacting customer support
Device and browsing information, such as IP address, browser type, and interactions with our website

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments and provide order confirmations
Ship products to you
Communicate with you about your orders
Provide customer support
Respond to inquiries and requests
Improve our website, products, and services
Personalize your shopping experience
Detect and prevent fraud, abuse, or security issues
Send promotional or marketing communications when permitted by law and when applicable

3. Payment Information

Payments made through our website are processed through third-party payment providers. We generally do not store your complete payment card information on our own systems.

Your payment information may be collected and processed by the payment provider according to its own privacy policy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand how visitors use our website, and improve your shopping experience.

Third-party services used on our website may also use cookies or similar technologies for analytics, advertising, or other purposes.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may collect and process information in connection with your use of our store. Your information may therefore be subject to Shopify's privacy practices in addition to this Privacy Policy.

6. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide services to you. These may include:

Payment processors
Shipping and delivery providers
E-commerce and technology service providers
Website analytics providers
Marketing and advertising service providers
Customer support providers

We do not sell your personal information for money.

We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, customers, or business.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

When personal information is no longer needed, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your personal information is collected and used

To exercise an applicable privacy right, please contact us using the information below.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.

12. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive promotional communications, we may send you information about products, promotions, offers, or other updates.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us.