Refund policy

At Osyndra, we want you to feel confident with every purchase. If something isn’t right, we’re here to help make it right.

📅 Return Window (30 Days)
You have 30 days from the date of delivery to request a return. After this period, we may not be able to accept your request.

📦 Return Eligibility
To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused, unworn, and undamaged
  • In original packaging with all tags included
  • Accompanied by proof of purchase (order confirmation or receipt)

📩 How to Start a Return
To initiate a return, please contact us at:
📧 osyndra.store@gmail.com

Once your return request is reviewed and approved, we will provide instructions on how and where to send your item.

📍 Return Address:
2141 Wadsworth Drive
Columbus, OH 43232
United States

Please note: items sent back without prior approval will not be accepted.

⚠️ Damaged, Wrong, or Defective Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it quickly.

🔁 Exchanges
If you need a different item, the fastest method is to return the original product first. Once your return is accepted, you can place a new order for the replacement.

🚫 Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (food, plants, etc.)
  • Custom or personalized products
  • Personal care items
  • Hazardous or flammable materials
  • Gift cards and final sale items

If you are unsure about your item, please contact us before purchasing.

🌍 EU Customers (14-Day Cooling-Off Period)
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original condition, and with packaging intact.

💳 Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to post the refund.

If more than 15 business days pass after approval and you have not received your refund, please contact us.

📩 Contact Us
For any return or refund-related questions, reach out anytime:
📧 osyndra.store@gmail.com

✨ We’re here to ensure your experience with Osyndra stays smooth and reliable.