Refund policy

Last Updated: September 5, 2026

At Osyndra, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging, including any tags, accessories, or manuals.
Not show signs of damage, misuse, or wear.
Be accompanied by your order number or proof of purchase.

Some items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at osyndra.store@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the damage, defect, or incorrect item

After reviewing your request, we may offer a replacement or a full refund, depending on the circumstances.

3. How to Request a Return

To request a return, please email us at:

osyndra.store@gmail.com

Please include your order number and the reason for your return.

If your return is approved, we will provide you with the return instructions and, when applicable, the return shipping address.

Please do not send an item back without receiving return instructions from us first.

4. Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping costs.

If the return is due to an item being defective, damaged during delivery, or incorrectly shipped by us, we will review the situation and may cover the applicable return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.

6. Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank or payment account again.
Contact your payment provider.
If you still have not received your refund, contact us at osyndra.store@gmail.com.

We will be happy to assist you.

7. Exchanges

We generally do not offer direct exchanges. If you need a different item, size, color, or variation, please contact us. Depending on availability and the circumstances, we may provide further instructions.