Shipping policy

Last Updated: September 5, 2026

At Osyndra, we are committed to getting your order to you safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During holidays, promotional events, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Time

Estimated delivery time is generally 5–10 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Osyndra may offer promotional shipping options, including free shipping on qualifying orders.

Any applicable shipping promotion will be clearly stated on our website or at checkout.

4. Tracking Your Order

When tracking information is available, we will provide it by email after your order has been shipped.

Please allow some time for the tracking information to become active after the carrier receives and scans your package.

You can use the tracking information provided to monitor your shipment's progress.

5. Delivery Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • Holidays and peak shipping periods

  • Incorrect or incomplete shipping information

  • Natural disasters

  • Customs or regulatory delays

  • Other unforeseen circumstances

Osyndra is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you provide an incorrect or incomplete address and the package cannot be delivered or is returned to us, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

You may also contact us at osyndra.store@gmail.com, and we will do our best to assist you.

However, Osyndra cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered, particularly when the package was lost or stolen after delivery.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at osyndra.store@gmail.com.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photos or videos of the damaged product and packaging

We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

9. International Shipping

At this time, shipping availability may vary by destination.

If international shipping is offered for a particular product, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are generally not included in the product price unless explicitly stated at checkout.

10. Shipping Restrictions

Certain products may have shipping restrictions based on their size, nature, destination, or applicable laws and carrier requirements.

If we are unable to ship an order to your selected destination, we will contact you and, where applicable, provide a refund for the affected order.

11. Order Changes and Cancellations

If you need to change your shipping information or cancel an order, please contact us as soon as possible at osyndra.store@gmail.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or shipped.